Mixed practice test 1, Grades 11–12 — question 1 of 24
Listen to the conversation between Renata and Mr. Cordova in the counseling office. Then answer the question.
The Transcript Request
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Renata: Mr. Cordova, I sent my transcript request through the online form on Monday, but the college portal still says my file is incomplete.
Mr. Cordova: The form reaches me, but I only process requests on Wednesdays and Fridays. Yours went out yesterday afternoon.
Renata: So it has been sent. Then why would the portal not show it?
Mr. Cordova: Colleges take about a week to match a transcript to a student file, and they match on your date of birth. If you typed the date differently on your application, the transcript sits in their system unattached to anything.
Renata: I can check that today.
Mr. Cordova: Do that first. If the dates match and the portal still says incomplete next Tuesday, come back and I will call the admissions office myself.
Choose the best answer.
According to Mr. Cordova, what is the most likely reason the portal still shows an incomplete file?
You can move on without answering. Unanswered questions are counted as wrong.